Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

- Job Summary**

Key Responsibilities

Operations Management

- Supervise the daily operations of the Cash Applications team, ensuring all customer payments (ACH, wire, credit card, lockbox) are processed and posted accurately within established SLAs.
- Act as the primary point of escalation for complex unapplied cash issues, short payments, customer deductions, and missing remittances.- Collaborate closely with Credit, Collections, and Customer Service teams to resolve account discrepancies and improve customer account health.

Process Improvement & Systems

- Drive continuous improvement by analyzing current workflows, identifying manual bottlenecks, and implementing leaner processes.
- Support system upgrades and implementations (e.g., ERP updates, bolt-on automation tools) by participating in user acceptance testing (UAT) and providing operational insights.Team Leadership & Development- Set transparent performance goals, conduct regular 1:1s, and deliver annual performance reviews.




- Manage resource allocation, team schedules, and cross-training to ensure adequate coverage during peak periods and month-end close.

Compliance & Reporting- Prepare and present weekly and monthly operational reports on key metrics (e.g., Unapplied Cash balances, SLA adherence, auto-hit rates) to senior finance leadership. Qualifications

Education & Certifications

- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

Experience

- 7 to 10 years of progressive experience in Accounts Receivable, Cash Applications, or O2C operations.
- Minimum of 3 to 5 years of direct supervisory or team management experience.Technical & Soft Skills
- ERP Proficiency: Strong working knowledge of major ERP systems (e.g., SAP, Oracle, NetSuite).- Data Skills: Intermediate to advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables, basic macros).
- Communication: Excellent verbal and written communication skills to effectively collaborate with cross-functional teams and management.
- Problem-Solving: Strong analytical skills with a keen eye for detail and a hands-on approach to resolving reconciliation issues.

Key Performance Indicators (KPIs)

- SLA Compliance: Ensure 95%+ of all receipts are posted within 24 to 48 hours of bank clearance.
- Unapplied Cash: Maintain unapplied cash balances below the established company threshold
- Auto-Match Rate: Continuously improve the percentage of payments applied systematically without manual intervention.
- Accuracy Rate: Maintain a high standard of posting accuracy to minimize customer account adjustments and rework.

**Additional Information

📌 Manager- Cash Applications (Mumbai)
🏢 The Nielsen
📍 Mumbai