Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Responsibilities

Respond to applicant questions & resolve issues.

Operate in compliance with laws & Regulations.

Dealing with complex solution-based calls.

Reading complex & sensitive customer situations and dealing with it accurately.

Consistently Deliver First Class Service.

Exceptional Time management skills.

Assess risks and investigate for fraudulent activity with a keen eye.

Qualification we seek in you!

Minimum Qualifications

Knowledge of AUS & NZ Privacy legislation

Previous Fraud/Scheme Chargebacks related experience

Excellent communication skills - verbal and written.

Should have sound computer knowledge.

Needs to be good at multitasking.

Preferred Qualifications/ Skills

Displays excellent English oral and written communication skills - using accurate grammar with smooth flow

Displays excellent problem solving and decision-making skills

Proficient computer skills and attention to detail





Significant months of experience in the phone customer service field is desired

Negotiation and analytical skills

High level of integrity

Ability to multi-task

Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation **

Make an impact - Drive change for global enterprises and solve business challenges that matter **

Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities **

Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day **

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress **

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Chance Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

JobProcess Associate

Primary LocationIndia-Lucknow

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJan 29, 2026, 6:25:02 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

📌 Process Associate (Lucknow)
🏢 Genpact
📍 Lucknow