Bring your passion and energy to our growing team. We’re hiring!

System Administrator

- Full Time, Bangalore, India_

As a System Administrator,

Troubleshoot hardware, software, and other IT solutions:

- Able to work any shift
- Able to work on-call shifts as required
- Able to work independently to support, break-fix hardware/software and other IT solutions

Has good communication and customer service skills:

- Ability to communicate to all levels of management
- Escalate incidents cases to appropriate teams when necessary
- Ability to add, change or modify new or existing reports
- Document and discuss complex end user compute solutions in a simple language that is understandable at all levels both within and outside of ICT.
- Ability to work effectively across departmental boundaries.

Design, develop, and/or update and implement team standards, processes, and documentation:

- Monitor, correct, and report observed infractions of security policies and procedures
- Assist in the design, develop, and/or update and implement team standards, processes, and documentation
- Manage system status, taking steps to improve performance, and reliability as directed and per established policies and procedures
- Provide assistance to other technical teams (hands-on support)
- Proactively provide high levels of ICT availability, performance monitoring, and capacity management, following ICT best practices and adhering to any company/department SLAs

Other:

- This job description is not designed to contain a comprehensive listing of activities,



duties or responsibilities that are required for this position. The employee may be asked to perform other duties and responsibilities, as necessary.

Competency and driving best practices:

- Manage system status, taking steps to improve performance, and reliability as directed and per established policies and procedures
- Provide assistance to other technical teams (hands-on support)
- Proactively provide high levels of ICT availability, performance monitoring, and capacity management, following ICT best practices and adhering to any company/department SLAs
- Will install, move, and remove cabling and/or equipment
- Manage all Incident & Service Request ticket in a timely fashion towards internal and external customers.

About you :

- 4 to 5 years of technical experience in a global ICT setting.
- Experience with Endpoint management solutions (preferably Ivanti / MEM).
- Detailed Knowledge of Microsoft Operating Systems and Office suite of products.
- Proven ability to drive initiatives to completion.
- Broad technical knowledge across End User Compute functional area.
- Very valuable written and oral English communication skills.
- Possess the ability to create,



maintain and enforce written policies and procedures.
- Willingness to travel up to 25% of the time both nationally and internationally.
- Technical Degree or Equivalent on the Job Experience
- Certification in ITIL Standards
- Microsoft and/or Cisco Certifications

About us : We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated

LI-TL1

📌 System Administrator (Bengaluru)
🏢 BCD Travel Corporate
📍 Bengaluru