About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate recent possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. : Global Command Center (GCC) Site Reliability Engineer

Position Summary

Key Responsibilities

Reliability & Service Availability

- Ensure platform availability, performance, and service health within established SLAs and SLOs.
- Identify service degradation trends and proactively address reliability risks.
- Drive operational improvements to reduce incidents and improve system resiliency.
- Establish and track reliability metrics, KPIs, and service health indicators.
- Develop preventative measures to reduce future service disruptions.

Observability & Monitoring

- Configure and maintain monitoring platforms including:

- AppDynamics

- Dynatrace

- Datadog

- Splunk

- Azure Monitor

- Google Cloud Operations

- ServiceNow Event Management

- Develop dashboards, alerts, and health monitoring solutions.

- Reduce alert fatigue through alert tuning and optimization.

Automation & Engineering

- Automate operational processes and repetitive tasks.

- Develop scripts and tooling using:

- PowerShell

- Python

- Bash

- APIs

- Improve operational efficiency through self-healing and automated remediation capabilities.

- Support infrastructure-as-code and reliability engineering initiatives.

Operational Readiness

- Participate in Operational Readiness Reviews (ORR).
- Validate monitoring, alerting,



runbooks, and support procedures prior to production go-live.
- Ensure escalation paths and support models are documented and operational.

Cloud & Infrastructure Support

- Support hybrid environments across:

- Azure

- Google Cloud Platform (GCP)

- AWS

- VMware

- Work with engineering teams to optimize platform stability and scalability.

Governance & Reporting

- Produce incident reports, service health updates, operational reviews, and executive summaries.
- Maintain operational documentation, runbooks, and knowledge articles.
- Track service performance metrics and reliability improvements.
- Support audit and compliance initiatives as required.

Required Qualifications

- 2+ years of experience in:

- Site Reliability Engineering

- Production Support

- Systems Engineering

- DevOps

- Network Operations Center (NOC)

- Command Center Operations

- Experience supporting mission-critical production environments.

- Strong understanding of:

- Incident Management

- Problem Management

- Change Management

- Service Level Management

- Experience with ServiceNow or similar ITSM platforms.

Technical Skills

Operating Systems

- Windows Server
- Linux/Unix

Cloud Platforms

- Microsoft Azure
- Google Cloud Platform (GCP)
- Amazon Web Services (AWS)

Monitoring & Observability

- AppDynamics
- Datadog
- Dynatrace
- New Relic
- Splunk
- Azure Monitor
- ServiceNow Event Management





Preferred Qualifications

- Experience working in a Global Command Center environment.

- AWS, Azure, or GCP certifications.

- Experience supporting retail, hospitality, payments, or enterprise SaaS platforms.

- Experience with CI/CD pipelines and DevOps practices.

- Knowledge of SRE concepts including:

- SLI/SLO/SLA management

- Error budgets

- Chaos testing

- Resiliency engineering

Key Competencies

- Critical Incident Leadership
- Technical Troubleshooting
- Problem Solving
- Customer Focus
- Operational Excellence
- Communication Skills
- Executive Presence
- Collaboration
- Continuous Improvement
- Decision Making Under Pressure

Success Metrics

The GCC Site Reliability Engineer will be measured on:

- Service availability and uptime
- Incident response times
- Mean Time to Detect (MTTD)
- Mean Time to Restore (MTTR)
- Reduction in recurring incidents
- Monitoring effectiveness
- Automation adoption
- Operational readiness compliance
- Customer impact reduction
- Service reliability improvements

Work Environment

- 24x7 operational support organization.
- Participation in on-call and major incident rotations.
- Collaboration with global teams across multiple regions.
- Hybrid cloud and enterprise production environments.
- Fast-paced, mission-critical operational setting.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status,

📌 Site Reliability Engineer Shift Manager (Chennai)
🏢 NCR
📍 Chennai