Responsibilities

- Maintain IT asset records and inventory.
- Provide first-level technical support to staff.
- Ensure data backup and basic cybersecurity practices.

Voice Process (Inbound/Outbound)

- Handle customer calls and provide information/support. :

- Make outbound calls for follow-ups, lead generation, or support.

- Resolve customer queries and escalate technical issues when required. :

- Maintain call records and update CRM systems. :

- Ensure high customer satisfaction and service quality.

Required Skills :

- Basic knowledge of computer hardware & networking.

- Familiarity with MS Office (Word, Excel, Outlook). :

- Strong verbal communication skills.

- Ability to handle customer queries professionally.

- Basic understanding of CRM tools (preferred). :

- Problem-solving and multitasking ability.

Qualifications

- Diploma / Bachelor’s degree in IT, Computer Science, or related field.
- 0-3 years of experience in IT support or voice process. : Pay: ₹8,284.36 - ₹18,662.79 per month

Perks :

- Paid sick time
- Paid time off

Work Location: In person

📌 Admin & Voice Process (Salem)
🏢 FATCAT WEALTHY (CADDPOINT)
📍 Salem