Req ID : 372812
We are currently seeking a Delivery Manager to join our team in Pune, Mahārāshtra (IN-MH), India (IN).
Job Description - Delivery Manager (Banking Account - Cross Functional IT Projects)
Role : Delivery Manager Location : Pune
Experience :
- 12+ years overall IT experience
- 5-7 years of relevant Delivery Management experience in Banking/Financial Services domain
Role Overview
Key Responsibilities
Delivery Program Management
- Own end-to-end delivery of multiple cross-functional IT projects/programs within the Banking domain.
- Manage project scope, timelines, budget, quality, risks, dependencies, and resource planning.
- Drive Agile/Waterfall delivery execution and ensure adherence to governance processes.
- Monitor project health through KPIs, dashboards, RAID management, and status reporting.
- Ensure successful coordination across development, testing, infrastructure, security, business, and vendor teams.
- Lead escalation management and ensure timely resolution of delivery issues.
Client Stakeholder Management
- Act as a trusted advisor and primary point of contact for client stakeholders.
- Build strong client relationships through regular engagement and proactive communication.
- Walk the client floor/business units to understand operational challenges, upcoming priorities, and business expectations.
- Conduct governance meetings, steering committee reviews, and executive updates.
- Ensure high customer satisfaction and continuous service improvement.
Business Growth Opportunity Identification
- Identify opportunities for new projects, process improvements, automation, and transformation initiatives.
- Collaborate with account leadership, sales, and solution teams for account mining and revenue growth.
- Support proposal creation, estimations, solution discussions, and RFP responses.
- Drive innovation conversations with clients around AI, automation, analytics, and digital transformation.
AI Innovation Focus
- Demonstrate awareness and practical understanding of AI/GenAI trends and enterprise use cases.
- Identify opportunities to leverage AI for operational efficiency, productivity improvement, and enhanced customer experience.
- Work with technical teams to conceptualize AI-driven solutions relevant to Banking operations and IT delivery.
Team Leadership
- Lead and mentor cross-functional delivery teams.
- Drive collaboration, accountability, and performance management across teams.
- Foster a culture of continuous learning, innovation, and customer-centricity.
Required Skills Experience
- 12+ years of overall IT industry experience.
- 5-7 years of experience in Delivery/Program Management within Banking or Financial Services accounts.
- Strong experience managing multiple large-scale cross-functional IT projects.
- Excellent client-facing and stakeholder management skills.
- Proven experience in account mining and identifying business opportunities.
- Strong understanding of SDLC, Agile methodologies, governance, and delivery metrics.
- Positive understanding of Banking domain processes and regulatory environment.
- Awareness of AI/GenAI concepts and enterprise adoption trends.
- Strong communication, negotiation, and leadership capabilities.
Preferred Qualifications
- Experience working with global banking clients.
- PMP / Prince2 / Agile certifications preferred.
- Exposure to digital transformation, cloud, automation, or AI-led initiatives is an added advantage.
Key Competencies
- Customer Centricity
- Strategic Thinking
- Delivery Excellence
- Relationship Management
- Problem Solving
- Innovation AI Mindset
- Collaboration Leadership
About NTT DATA
📌 Delivery Manager (Pune)
🏢 NTT
📍 Pune