Job Description - Senior Operations Executive

Operations & Administration Division

Experience : 3+ Years Employment Type : Full-Time Level : Mid-Senior Work Mode : On-Site

Role Overview

- Manage daily operational activities and ensure smooth workflow.
- Monitor processes and implement operational improvements.
- Prepare operational reports and maintain documentation.
- Coordinate with Sales, HR, Finance, and IT departments.
- Resolve operational issues and escalations efficiently.

Team Handling & Leadership

- Supervise and guide junior operations staff.
- Assign tasks and monitor team productivity.
- Manage attendance, shift schedules, and leave records.
- Conduct team meetings and performance reviews.

Vendor Coordination

- Handle vendor communication, negotiations, and follow-ups.
- Track purchase orders, deliveries, and payments.
- Maintain vendor records and evaluate vendor performance.
- Coordinate with Finance for timely invoice processing.

Customer Handling & CRM

- Resolve customer queries and complaints professionally.
- Maintain CRM records and update customer interactions.
- Coordinate with Sales for onboarding and client support.
- Prepare customer reports and service summaries.

Data Management & MIS Reporting

- Maintain operational data and department records.
- Prepare MIS reports, dashboards, and trackers in Excel.
- Ensure data accuracy and timely report submissions.
- Manage digital and physical documentation.
- Respond to client and internal queries within timelines.




- Follow up on approvals, quotations, and pending tasks.
- Maintain proper communication records.

Tally & Financial Coordination

- Manage entries related to invoices and purchase records in Tally ERP.
- Coordinate with Accounts for reconciliation and GST entries.
- Track vendor payments and receivables.
- Support audit and monthly closing activities.

Required Skills :

- Team Handling & Leadership
- Vendor Coordination & Negotiation
- Customer Handling & Complaint Resolution
- Advanced Microsoft Excel & MIS Reporting
- CRM Software Management
- Tally ERP Knowledge
- Data Management & Documentation
- Solid Communication Skills
- Multitasking & Time Management
- Problem Solving & Decision Making
- Attention to Detail

Qualifications & Experience

- Bachelor’s degree in Business Administration, Commerce, Management, or related field.
- Minimum 3 years of experience in Operations or Administration.
- Experience handling teams in a quick-paced environment.
- Strong knowledge of Tally ERP, Excel, and CRM tools.
- Good verbal and written communication in English & Hindi.
- Experience in IT, Services, Retail, or Manufacturing industry preferred.
- Self-motivated and responsible
- Strong ownership mindset
- Ability to work under pressure
- Excellent coordination and interpersonal skills
- Highly organized and detail-oriented
- Positive attitude and team collaboration mindset

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Senior Operations Executive (Indore)
🏢 Junosys Networks
📍 Indore