Job Summary

Key Responsibilities1. Business Development & Sales

- Identify and develop new business opportunities in the freight forwarding and logistics sector.
- Generate new leads through market visits, references, networking, industry databases, and other sources.
- Identify potential importers, exporters, manufacturers, traders, distributors, and corporate customers .
- Develop and maintain a strong customer pipeline and regularly follow up on prospective customers.
- Conduct customer visits and understand their import, export, freight, and logistics requirements.
- Promote the company's Air Freight, Sea Freight, Customs Clearance, Transportation, and other logistics services .
- Prepare and submit competitive quotations in coordination with the Pricing and Operations teams.
- Negotiate rates and commercial terms with customers within approved company guidelines.
- Convert enquiries and quotations into confirmed business.
- Achieve monthly, quarterly, and annual sales and GP targets .

1. Customer Relationship Management

- Build and maintain long-term relationships with existing and prospective customers.
- Regularly meet customers to understand their business requirements and upcoming shipments.
- Identify opportunities for repeat business, cross-selling, and up-selling .
- Handle customer queries and coordinate with internal teams for timely resolution.
- Collect customer feedback and ensure a high level of customer satisfaction.
- Monitor customer accounts and identify opportunities to increase business volume.

- Freight Forwarding Coordination

- Understand customer requirements related to Import and Export shipments .
- Coordinate with Operations, Pricing, Documentation, Customs Clearance,



and Transportation teams.
- Obtain freight rates from shipping lines, airlines, agents, and other service providers as required.
- Ensure quotations are submitted to customers accurately and within the required timeline.
- Follow up on shipment confirmations and ensure proper handover to the Operations team.
- Maintain awareness of freight market rates, carrier schedules, transit times, and service availability.

- Market Development & Marketing

- Conduct regular market research to identify current customers and business opportunities.
- Monitor competitor activities, market rates, services, and customer trends.
- Develop customer segments and target accounts based on business potential.
- Participate in customer meetings, exhibitions, trade events, conferences, and networking activities.
- Promote the company's freight forwarding and logistics services through appropriate marketing channels.
- Develop and maintain a database of prospective customers and key decision-makers.

- Reporting & Documentation

- Maintain an updated Daily Sales Report (DSR) .
- Maintain records of leads, customer visits, enquiries, quotations, follow-ups, and conversions.
- Submit weekly and monthly sales reports to the management.
- Track sales pipeline and provide regular updates on expected business.




- Monitor individual customer revenue and GP performance.
- Maintain accurate customer and prospect information in the company's CRM/system.

Key Performance Indicators (KPIs)

- Monthly Sales Revenue Target.
- Monthly Gross Profit (GP) Target .
- Number of new customers acquired.
- Number of qualified leads generated.
- Customer visit and meeting targets.
- Number of quotations submitted.
- Quotation-to-business conversion ratio.
- New shipment volume generated.
- Existing customer business growth.
- Customer retention and repeat business.
- Sales pipeline value.
- Timely submission of DSR and sales reports.

Required Skills :

- Good knowledge of Freight Forwarding and Logistics .
- Knowledge of Air Freight and Sea Freight operations.
- Basic understanding of Import & Export procedures .
- Knowledge of Customs Clearance/CHA will be an added advantage.
- Strong business development and lead-generation skills.
- Excellent communication and negotiation skills.
- Strong customer relationship management skills.
- Good follow-up and convincing ability.
- Target-oriented and commercially focused.
- Good knowledge of MS Excel, Word, PowerPoint, and CRM tools.
- Willingness to travel for customer meetings and business development.

Qualification & Experience

Qualification : Bachelor's degree in Business Administration, Marketing, Commerce, Logistics, or a related field.

Experience : 2-5 years of experience in Freight Forwarding, Logistics, Shipping, CHA, or International Transportation Sales .

Pay: From ₹20,000.00 per month

Benefits :

- Provident Fund

Work Location: In person

📌 Sales/marketing (Chennai)
🏢 HHL Global Private
📍 Chennai