Job Summary :

- Key Responsibilities**:

- Conduct regular health checks and performance tuning of SQL databases to ensure optimal operation.

- Monitor interface subsystems to ensure seamless data flow and connectivity between systems.

- Provide first-level support for system incidents, diagnosing issues and escalating problems to higher-level engineering teams when necessary.

- Maintain documentation related to system configurations, procedures, and incident responses.

- Participate in root cause analysis (RCA) for incidents to prevent future occurrences and improve system reliability.

- Collaborate with cross-functional teams to implement system upgrades, patches, and configurations while minimizing downtime.

- Ensure 24/7 uptime of critical systems, responding quickly to alerts and incidents to meet predefined SLAs.

- Stay updated with industry trends and best practices to recommend improvements to monitoring processes and tools. - Key Requirements :

- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.





- 2-4 years of experience in a systems monitoring and support role.

- Basic knowledge of SQL databases, including monitoring and troubleshooting techniques.

- Understanding of Windows Server administration and IIS management.

- Basic understanding of networking concepts and troubleshooting common technical issues.

- Experience with monitoring server uptime, performance metrics, and alert management.

- Proficient in troubleshooting system issues and performing root cause analysis.

- Strong analytical skills and attention to detail to ensure high-quality service delivery.

- Excellent communication skills, both written and verbal, with the ability to work collaboratively in a team environment.

- Availability to work in a 24x7 workplace (9 Hours or 12 Hours shift), including evenings, weekends, and on-call rotations as required. - Preferred Qualifications :

- Understanding of monitoring tools like AppDynamics and LogicMonitor.

- Knowledge of ITIL best practices and frameworks.

📌 Systems Support Engineer (Pune)
🏢 Harris Computer Systems
📍 Pune