- Welcome and seat guests courteously in the assigned section
- Ensure prompt, polite, and professional service at all times
- Take accurate food and beverage orders and repeat orders to guests
- Serve food and beverages as per standard service sequence
- Handle guest queries, special requests, and complaints efficiently
- Ensure guest satisfaction and encourage repeat visits
- Staff Supervision & Team Coordination
- Supervise waiters/servers working under the assigned section
- Allocate duties and ensure proper grooming and discipline of staff
- Train new staff and guide juniors on service standards
- Coordinate with kitchen and bar for smooth service flow
- Monitor staff performance during shifts
Order & Service Control
- Ensure correct order punching in POS system
- Check food quality, presentation, and portion before service
- Ensure timely service and correct table delivery
- Handle bill presentation and assist in settlement if required
Cleanliness & Setup
- Ensure tables, chairs, and service stations are clean and set properly
- Maintain hygiene and sanitation standards in the dining area
- Ensure cutlery, crockery,
and glassware are clean and sufficient
- Follow opening and closing checklists
Reporting & Administration
- Report daily operations and issues to Restaurant Manager
- Maintain service logs, feedback, and incident reports
- Assist in inventory control of service equipment
- Ensure SOPs and safety standards are followed
Sales & Upselling
- Promote specials, add-ons, and beverages to guests
- Upsell menu items to increase average billing value
- Encourage feedback and positive reviews
Shift & Discipline Management
- Ensure punctuality and attendance of staff
- Manage breaks and shift handovers smoothly
- Enforce hotel/restaurant rules and grooming standards
Key Skills Required
- Strong communication & leadership skills
- Positive menu knowledge
- Problem-solving ability
- Customer-focused attitude
- Basic POS and billing knowledge