Customer Success
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Senior Technical Architect will support the full implementation lifecycle, from scoping to deployment in an evolving ecosystem consisting of clients and partners. The Technical Architect will be responsible for optimally solutioning the enterprise application E2E, designing and building theSalesforce Industry-specific Communication Cloud industry solutions.Demonstrate leadership skills in designing, delivering, testing, and deploying.
Expertise in User Journey preparations, User Story reviews, Data Modeling, Apex Design Patterns, LWC, and other modern UI techniques.
Guide our customers, partners, and implementation teams on how best to implement digital transformatxion with the Salesforce platform using Salesforce Industries.
Establish trust with the customer's leadership, promoting and/or implementing standard processes with SFI and Salesforce
Build out sophisticated business processes using native Salesforce Industries technology and the toolkit of the platform and integration tools.
Research, recommend and implement AppExchange applications and Salesforce upgrades to help meet business needs.
Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.
Highlight and lead risk areas in the solution in a proactive manner,



and commit to seeing an issue through to completion

Required Experience:

- 14+ years of experience in developing technology solutions.
- 3+ years of experience in handling client-facing projects in positions of increasing responsibility in the context of systems development and related business consulting.
- Expertise in one or multiples of → Salesforce Sales/Service/Experience Cloud, and Vlocity Omnistudio, CG cloud , Revenue cloud , RCA , FMCG, Retail, trade promotion
- Expertise in one or multiple domains of → Trade Promotion Management & Optimisation, Account Planning , important metric Management, Retail Execution, Visit Planning/Execution , Salesforce maps, Sales Agreement
- Integration Architecture (Must have)- Conceptualize end-to-end integration projects & knowledge of authentication mechanism
- Experience in REST & SOAP APIs, knowledge of Governor limits involved during Integration
- Working knowledge on continuous integration, working with repositories (e.g. Strong experience in designing and architecting large-scale applications
- Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
- Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect)
- When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and , and our AI agents accelerate your impact so you can . Together,



we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Please see our for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, advantages, promotions, transfers, reduction in workforce, recall, training, and education.

📌 Senior Technical Solutions Architect (Gurugram)
🏢 Tableau
📍 Gurugram