Mindtickle is hiring a Customer Support Engineer - I to join our Customer Support Engineering team and become the frontline problem solver for a global enterprise SaaS platform and our award winning AI solutions.

This role is ideal for early-career engineers with up to 2 years of experience who enjoy solving real-world technical problems, engaging with global customers, communicating effectively, and continuously learning in a high-impact, fast-paced environment.

You will leverage and strengthen your fundamentals across cloud systems, backend services, APIs, data platforms, UI interactions, and AI-powered capabilities while developing deeper technical expertise and taking ownership of customer issues end to end.

Provide timely, effective technical support to enterprise customers, resolving cloud platform and AI powered feature issues across web, API, and integration layers.

Escalate complex issues to L2 with well structured context and initial analysis.

Participate in training sessions and workshops to continuously build technical depth and product knowledge.

Continuously build technical skills through training, shadowing, and hands-on learning.

Graduate (2 years) with a degree in Computer Science, IT or Electronics with experience in product based company or b2b enterprise SaaS supporting global customers.

Exceptional written and verbal communication in English - able to explain technical concepts clearly to non-technical users.

Web applications ( APIs, client-server)





Exposure to any programming language (Python preferred).

Awareness of cloud platforms (AWS or similar) is a plus.

Familiarity and ability to use AI tools responsibly to accelerate debugging, analysis, and documentation while validating outputs critically.

Willing to work in rotational shifts, including US time zones, to serve global customers.

Exposure to real-world, large-scale production systems supporting global enterprise customers across APIs, integrations, and AI-powered capabilities.

Opportunity to build deeper technical expertise in troubleshooting distributed systems, modern SaaS platforms, and AI-powered features.

Hands-on experience in incident management, advanced system diagnostics, root cause analysis, and cross-functional problem-solving.

Exposure to AI-native ways of working to accelerate debugging, technical investigation, analysis, and problem-solving.

The chance to influence product quality by identifying recurring patterns, sharing customer insights, improving documentation, and driving preventive improvements.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.

📌 IT Customer Support Engineer (Pune)
🏢 Mindtickle
📍 Pune