About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Research and Development

Software Engineering

The Scrum Master (SM) ensures the way of working enables delivery within Avaya’s CI/CD Feature Team model. This role owns flow health, process discipline, and continuous improvement — protecting the team’s ability to deliver continuously through WIP discipline, impediment removal, and ensuring Jira reflects execution reality, not planning aspiration. It partners closely with the Product Owner (PO), Delivery and Execution Lead (DEL), Technical Lead (TL), and PLM (Analyst). It does not own backlog content/acceptance, delivery-commitment outcomes, product prioritization, technical decisions, or release Go/No-Go.

Facilitate Agile ceremonies (Daily Flow/standup, Planning, Refinement, Review, Retrospective, Demo) that produce decisions and momentum

Coach the team on sustainable pace, psychological safety, and customer-aware delivery conversations - without taking product ownership

Use AI (Tier 2 — Practitioner) to accelerate sprint-health, flow,



and retrospective prep; remain accountable for facilitation judgment and data integrity

Strong background in Agile ways of working; familiarity with Scrum, Secure, ICAgile, Scrum Alliance, and/or related certifications / continuing education

Work-item tracking experience — Jira preferred, or comparable tools (Rally, Azure DevOps/ADO)

Proficiency in Google Workspace preferred, or equivalent Microsoft Office fluency

Proven ceremony facilitation and coaching craft (Powerful Questions, Active Listening, constructive collaboration)

Strong stakeholder communication and conflict navigation under delivery pressure

Comfort using AI tools to support facilitation and metrics prep, with human accountability for decisions and board accuracy

Trustworthy, current Jira/Zephyr data

Sprint objectives supported through strong process facilitation — without the SM becoming a task manager, delivery owner, or people manager

Experience

9+ Years of Experience

Bachelor degree or equivalent experience

Advance Degree preferred in Computer Science or Related Field

Federal Contractor. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively.

📌 Scrum Master / Delivery Lead (Pune)
🏢 Avaya
📍 Pune