Job Description – Banking Chat Executive

Location: Mumbai (WFO)

Account: Nationwide

Customer Service Executive – Asynchronous Chat

BGV clearance

Job Purpose

Handle customer queries through asynchronous chat.

Provide accurate, timely, and professional responses.

Deliver excellent customer service and meet business targets.

Key Responsibilities

Respond to customer queries through chat.

Manage multiple chats efficiently.

Follow banking policies and procedures.

Ensure proper customer authentication.

Take ownership of customer issues.

Provide clear and complete information.

Identify and support vulnerable and complaint customers.

Escalate complex queries when required.

Maintain quality and compliance standards.

Achieve CSAT, productivity, and response time targets.

Skills Required

Good written and verbal English.

Strong customer service skills.

Positive typing and computer skills.

Ability to manage multiple chats.

Good problem-solving skills.

Willingness to work in rotational shifts.(24/7)

Qualification & Experience

Graduate in any discipline.

Freshers and experienced candidates can apply.

Banking or chat support experience is preferred.

📌 English Speaker - Customer Service Agent (Bengaluru)
🏢 Firstsourc
📍 Bengaluru