Our Solution Area “Product Data & Data Flows" is responsible for Ericsson PLM portfolio management, PLM system strategy, PLM governance forums and Development & Operations of several tools and services in Ericsson PLM Landscape. Our PLM tools and services are used across the company.

This includes support for interconnections between PDM systems, integrations of PDM systems to other systems, allowing introductions, modernizations and sunsetting of tools and systems when needed to secure business rules enforcement and data integrity.

We are seeking an experienced IT Delivery Manager with a strong mainframe background to lead the delivery, operational excellence and modernization of critical enterprise technology services. This role combines delivery leadership, stakeholder management, service governance, and enough technical depth to guide teams working across mainframe platforms and integrated systems.

The successful candidate will ensure that initiatives and services are delivered safely, predictably, and in alignment with business priorities, while helping the organization evolve its mainframe estate through automation, modernization, and continuous improvement.

Partner with service management and operations teams to maintain service stability, availability, performance, resilience, and recovery readiness.

Manage suppliers and third-party partners, including deliverables, service levels, commercial performance, and issue resolution.

Proactively identify and manage Operational risks, issues including security requirements and implement mitigations; Ensure that delivery teams maintain appropriate technical documentation, runbooks,



test evidence, operational acceptance criteria, and support handover materials.

Bachelor’s degree in information technology, computer science, engineering, business, or a related discipline; equivalent practical experience may be considered.

Significant experience (10 + years) managing IT delivery, technology programs, or complex application and infrastructure initiatives in an enterprise environment.

Solid understanding of ITIL Service management, change management, incident/problem management, release management, and operational governance.

Hands-on or strong working knowledge of IBM mainframe environments, including z/OS, COBOL, JCL, DB2 and CICS.

Demonstrated experience coordinating production releases, major changes, migrations, upgrades, or service transitions preferrable in a mainframe environment.

Experience managing delivery across multiple teams, technologies, vendors, and organizational boundaries.

Familiarity with mainframe DevOps and automation tooling, CI/CD practices, source control, automated testing, and deployment pipelines.

Relevant certifications such as ITIL V3 or V4 Service Management.

Strong understanding of resiliency, disaster recovery, capacity planning, cybersecurity, and business continuity for mainframe services.

Experience in Gen AI Tools for Application Operations domain.

We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

📌 Head of Delivery Management (Bengaluru)
🏢 Ericsson
📍 Bengaluru