We're looking for a Principal Support Engineer This role is Office Based, Pune Office

Level 3 Agent — Pod Expert

ABOUT CORNERSTONE Cornerstone believes human potential grows exponentially when AI works in service of people. Global Customer Support is where that promise is kept — one customer, one case, one conversation at a time.

you claim what matters most.

Serve as the pod's defect authority: validate root causes, partner with Engineering on the OneList, and stand behind every repro your pod submits.

KB coverage for your product area, certification content input, deep-dive sessions for the pod.

read the pod's quality signals in Level AI and aim coaching where cases score poorly.

pod aging/backlog health

defect-validation quality

Earned Resolution — every customer leaves knowing Cornerstone Support is in their corner.

Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. At Cornerstone,



we believe in AI that works in the service of people, amplifying their judgment to drive high-performing, future-ready organizations forward. Cornerstone Workforce AI™, the intelligence platform for workforce readiness, brings together workforce and labor market data into a proprietary Cornerstone People Graph™, translating signals into intelligence, targeting learning where it matters, developing critical skills, and surfacing hidden talent. Delivered as an open, enterprise platform across whatever application your people work in every day, Cornerstone Workforce AI is built for scale, security, and trust, with certified AI guardrails. As an industry leader, Cornerstone is helping approximately 7,000 organizations, 140M+ users, across 186 countries build continuous workforce readiness.

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📌 Principal Engineer - Support Engineering (Pune)
🏢 Cornerstone OnDemand
📍 Pune