Customer Care Manager:
The Customer Care Manager is accountable for end-to-end service delivery and customer care operations at Lindström . The role ensures consistent service quality, contractual compliance, customer satisfaction, and profitable service delivery while leading and developing service teams.

Key Responsibilities:

Service & Delivery Ownership
Own the complete service lifecycle including onboarding, delivery, renewals, and operations
Ensure adherence to SLAs, contracts, hygiene, safety, and quality standards
Monitor and improve service KPIs
Customer Care & Experience
Act as the primary escalation owner for service issues
Drive complaint resolution, root cause analysis, and preventive actions
Lead customer engagement initiatives, service reviews, and retention actions
People Management
Lead and develop customer care and service teams




Drive performance management and capability building
Foster accountability and customer-centric behaviour
Process, Compliance & Governance
Ensure compliance with statutory, audit, ISO, and other compliance requirements
Drive disciplined use of systems (CRM, Absolute, Quintiq, SharePoint, Tableau)
Business & Cost Focus
Support service profitability through cost control and operational discipline
Collaborate with Sales and Finance on renewals, pricing support, and billing accuracy

Experience & Profile:

- 7+ years in customer interface roles in a B2B service environment
- Robust people manager with cross-functional working experience
- Process-driven, execution-focused, and customer-oriented

📌 Head of Billing and Customer Services (Secunderabad)
🏢 Lindstrom Metric
📍 Secunderabad