Job title : Customer Support Executive – International Voice Process (SaaS)

Location: Hyderabad

Job Description :

We are looking for experienced International Voice Process professionals with excellent English communication, customer support, technical troubleshooting, and consultative selling skills to support global customers using SaaS software products.

Key Responsibilities :

Handle international customer interactions through voice and chat.

Resolve queries related to subscriptions, billing, refunds, cancellations, account access, and software installation.

Troubleshoot issues across Windows, macOS, iOS, and Android platforms.

Ensure first-call resolution and maintain high customer satisfaction.

Identify opportunities for cross-selling, upselling, and customer retention.





Document customer interactions accurately in CRM and follow up on open cases.

Meet sales targets, KPIs, and service-level requirements.

Escalate complex issues and report recurring product concerns.

Required Skills :

Mandatory experience in an International Voice Process.

Excellent English communication skills (B2 or higher; C1 preferred).

Robust customer handling, active listening, and problem-solving skills.

Experience in cross-selling and upselling.

Analytical and technical troubleshooting abilities.

Ability to work in rotational shifts, including night shifts.

Important points :

Ex-TCS employees cannot apply.

PAN and DOB are required for profile creation

📌 Customer Service Executive - Nights (Hyderabad)
🏢 Gratitude
📍 Hyderabad