Technical Support Engineer Associate –
The Technical Support Engineer Associate provides technical support to MSX International users for a wide range of computer-related issues ranging from client device issues and requests to Enterprise Application issues. You are expected to actively partner with team members, regional stakeholders, and local markets, playing a key role in delivering technical support from the Shared Service Centre. You will receive incoming calls and requests from users, and will be responsible for troubleshooting, analysing and resolving user problems. Receive incoming calls and requests regarding problems with desktop functionality, network connectivity and application support.
Recommend solutions to users to resolve their problem, help them implement the solution and confirm that problem has been resolved.
ITIL V3 Foundation Certification – IT Service Management required
Microsoft 365 Fundamentals
Microsoft 365 Certified: Microsoft 365 Certified: Microsoft 365 Certified: Ideal Experience, Knowledge & Skills (What abilities should they have?)
Experience of using Microsoft Windows Operating Systems




Proven experience 3-5 years of using Microsoft Productivity Tools : O365, Azure Identity, Sharepoint
Experience of other technologies (Tableau , Microsoft Power BI , Liferay) would be advantageous.

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a solid foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.

📌 IT Support/IT Analyst/IT Engineer/IT Technical Support (Navi Mumbai)
🏢 MSX INTERNATIONAL
📍 Navi Mumbai