Field Service Engineer position based in Guwahati supporting Radiometer's diagnostic equipment installed base across the North East region. Responsibilities include customer service calls, equipment installation, preventive maintenance, and service contract promotion with 60% regional travel required.

Responsibilities

Manage daily service and support for existing customer base across North East region

Attend breakdown calls, troubleshoot equipment issues, and close warranty or chargeable transactions

Install equipment in office, perform preventive maintenance per schedule, and conduct product demonstrations and training

Update service reports in CRM, identify parts and equipment requirements, and generate leads for sales team

Drive service revenue sales targets while maintaining customer contract retention and warranty conversion rates

Requirements

Valid driver's license with acceptable driving record

Ability to travel 60% across North East region

Technical troubleshooting and critical thinking skills

Customer service and support experience

Medical device service engineering experience (preferred)

📌 Field Service Engineer Installation/Service (Kolkata)
🏢 Danaher
📍 Kolkata