Job Description 1: Nutanix L2 Support Administrator
Level: L2 Support
Key Responsibilities1. Nutanix Cluster Administration
Manage and monitor Nutanix clusters using Prism Element and Prism Central.
Perform node additions, expansions, and removal activities.
Monitor cluster health, storage utilization, and alert handling.
Virtualization & VM Operations
Manage VMs on AHV, ESXi, or Hyper-V running on Nutanix.
Perform VM provisioning, migration, cloning, snapshots, and power operations.
Troubleshoot VM performance and resource allocation issues.
System Troubleshooting (L2 Level)
Handle cluster alerts and performance degradation issues.
Diagnose issues related to:
Storage: CVM, Disk, Metadata, Stargate, Curator
Networking: AHV networking, VLANs, Load Balancing
Hypervisors: AHV / ESXi
Escalate and collaborate with Nutanix Support (L3) when required.
Nutanix AOS & Firmware Updates
Perform AOS upgrades, LCM firmware updates, and NCC checks.
Ensure proper planning and documentation prior to upgrades.
Backup & Disaster Recovery (DR) Management
Manage backups using:
Nutanix Data Protection (Async/Sync DR)
Protection Domains
Snapshots & Replication
Support DR failover and failback testing.
Monitoring & Reporting
Monitor performance metrics including IOPS, latency, and capacity usage.
Generate weekly cluster health and utilization reports.
Networking & Security




Manage AHV networking (bridges, OVS, VLANs).
Support micro-segmentation (Nutanix Flow) if enabled.
Maintain compliance and security baselines.
Documentation & SOP Creation
Maintain Standard Operating Procedures (SOPs) for operational and escalation procedures.
Document cluster configurations, change management, and Root Cause Analysis (RCA) reports.
Required Skills & ExperienceTechnical Skills
Strong hands-on experience with Nutanix AOS, Prism Central, and Prism Element.
Good working knowledge of AHV, VMware ESXi, or Hyper-V.
Direct experience with:
Controller VM (CVM) troubleshooting
Core Nutanix services (Genesis, Stargate, Curator, Cassandra, Prism services)
Data Resiliency (RF2/RF3)
Life Cycle Manager (LCM) & Nutanix Cluster Check (NCC)
Good understanding of:
Storage Concepts: IOPS, replication, snapshots
Virtualization: CPU, memory, overcommitment
Networking: VLAN, LACP, OVS bridges

Soft Skills & Operational Requirements
Robust analytical and troubleshooting capabilities.
Ability to work in 24/7 rotational shifts (if required).
Excellent communication and documentation skills.
Proven ability to coordinate effectively with cross-functional teams and external vendors.
Skills: skills,vm,nutanix,esxi,networking,cluster,cvm,storage,troubleshooting

📌 Shift Support Assistant (Pune)
🏢 Neev
📍 Pune