Role: Provide pre- and post-sales Service Support for our products PCS, and Video Analytics for the WEST Region. Responsibilities:
Responsible for independently handling the customers at WEST region
Responsible for customer interaction and DEMO of our product at WEST region based on the sales team requirement.
Responsible for customer support and capable of addressing the issues raised by the customers.
Install and configure our products and perform troubleshoot on issues and resolve issues
Co-ordination with the vendors and the channel partners.
Site Surveys for POC and Product installation.
Mandatory Site visits, site surveys, Product Demos, Onsite client meetings, and hardware & software
Basic AutoCAD knowledge is a plus point.

Qualification: Diploma/Engineering Degree in CS /EC
Experience: 3-4 Yrs
Technical & Process Capabilities
Should have knowledge on SQL settings and query.
Should have knowledge on Network connectivity and Troubleshooting.
Should have basic knowledge of installation and Configuration of CCTV and NVR
Should have knowledge on Linux OS and its commands
Delivering demonstrations to ensure that customers are educated on secure and effective equipment use.

📌 Aftersales Technical Support Engineer (Mumbai)
🏢 Delopt
📍 Mumbai