SERVICE ADVISOR ~ CUSTOMER SERVICE (Bengaluru)

SERVICE ADVISOR ~ CUSTOMER SERVICE (Bengaluru)

08 Nov
|
The Wells Fargo Foundation
|
Bengaluru

08 Nov

The Wells Fargo Foundation

Bengaluru

Wells Fargo is seeking a Trade Services Specialist to support the Global Trade Advisory function. In this role, you will provide trade finance subject matter expertise and advisory support across letters of credit, documentary collections, Standby Letter of Credits, and related trade products. You will partner with Trade Services teams and other stakeholders to interpret applicable trade rules, regulatory requirements, and internal policies provide guidance on complex transactions and escalations and support effective risk management and consistent application of trade practices. The role also provides an opportunity to contribute to process improvements, capability building, and a robust control environment.

Provide trade finance advisory and subject matter expertise on letters of credit, documentary collections, and related trade products.
Apply working knowledge of applicable regulatory requirements, internal policies, operational risk, and trade finance controls when providing transaction guidance and recommendations.
Partner with Trade Services operations, risk, compliance, legal, and other internal stakeholders, as appropriate, to evaluate and resolve complex trade-related matters and manage associated risks.
Support the development and consistent application of trade procedures, guidance, controls, and best practices across the applicable Trade Services functions.
Coach and support less experienced team members by sharing trade finance knowledge, providing guidance on complex cases, and reinforcing applicable rules, policies, procedures, and controls.
Contribute to training, knowledge-sharing, and capability-building initiatives to strengthen trade finance expertise across supported teams.

12+ years of Trade Services experience,



or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Extensive experience in trade finance or international banking, with strong knowledge of letters of credit, documentary collections, standby letters of credit, and related trade products.
Experience providing trade advisory, technical guidance, or subject matter expertise on complex trade finance transactions.
Working knowledge of applicable regulatory requirements, operational risk, internal controls, and compliance considerations relevant to trade finance.
Experience assessing complex or escalated trade transactions and providing clear, well-reasoned recommendations to operations, management, and other stakeholders.
Ability to interpret trade rules, policies, and procedures and apply them consistently to complex and non-routine transaction scenarios.
Experience identifying process, policy, procedure, or control gaps and recommending practical improvements.
Ability to coach, train, and provide functional guidance to less experienced team members and operational teams.
Ability to collaborate effectively with Trade Services, operations, risk, compliance, legal, and other internal stakeholders to resolve issues and support sound risk decisions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation,



gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit .

Drug and Alcohol Policy

Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.

📌 SERVICE ADVISOR ~ CUSTOMER SERVICE (Bengaluru)
🏢 The Wells Fargo Foundation
📍 Bengaluru

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