Remoat Teams Is Hiring: US Telecom Voice Customer Support Associates
Role: Customer Support Associate – US Telecom Voice Process
Industry: BPM / BPO
Department: Customer Support and Operations
Employment Type: Full-time, Permanent

Remoat Teams is hiring Customer Support Associates for an international voice process in the US telecom sector. The role involves assisting US customers with account queries, billing concerns, plan information, and telecom service issues while ensuring a professional and positive customer experience.

Manage inbound and/or outbound calls to assist customers with telecom-related queries.
Help customers understand billing details, service plans, account information, and applicable service procedures.
Refer complex or unresolved issues to the relevant support teams.
Maintain professional communication, service quality, and customer satisfaction throughout each interaction.

Undergraduate and graduate candidates may apply; graduation is not mandatory.
Experience:



Minimum 1 year of experience in an international voice process, with customer support experience.
Strong spoken English, active listening, and clear communication skills.
Comfortable handling voice-based customer support interactions.
Shifts: Willingness to work rotational shifts, including night shifts aligned with US business hours.
Immediate joiners preferred.

Compensation will be communicated based on the confirmed salary structure and applicable eligibility criteria.
Performance-based incentives may apply, subject to the employer's compensation structure.
Cab facility: As applicable under the employer's transport policy and eligibility criteria.
Other advantages as per the employer's policy.

Final employment terms and benefits are subject to the employer's policies.

Role Type: US Telecom Voice Customer Support

📌 Overnight Customer Service Team Member - Full Time (Permanent) (Delhi)
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