MetAntz connects the top 1% talent with global opportunities. This is prospect with one of our startup customer creating enterprise B2B product with agentic software for the digital shelf, used by global brands.
India (Pune or remote)
We build agentic software for the digital shelf. Our customers are large global consumer brands. Our platform decides what their products should say on major online retail sites, writes it, and then measures whether it worked, including how products show up when shoppers ask AI assistants what to buy. You will be the day-to-day owner of the customer relationship for a set of enterprise brand accounts in the US and UK. What you hear from customers shapes what we build, and you are the person who explains to a brand team what the product did, why, and what happens next.
Own the onboarding, adoption and ongoing health of your assigned customer accounts
Track account health through usage and performance data, and act early on risks
Spot expansion opportunities and support renewals together with the leadership team
1 to 2 years of experience in customer success, account management, client servicing, analytics or a similar customer-facing role, with a technology or SaaS product
- Excellent written and spoken English, with the ability to explain data and tradeoffs simply to non-technical brand and marketing teams
- Comfort with data - you can read dashboards, work in spreadsheets, and ask good questions about a number that looks wrong
- Plus points - exposure to e-commerce, retail or consumer brands; basic SQL
- Candidates with management degrees
People who want a purely reactive support role
People who avoid hard conversations or bad news
Ownership from your first month - real accounts, not a shadowing role
Direct exposure to some of the largest consumer brands in the world, early in your career
A small team where your judgment shapes how we serve customers
Competitive compensation and opportunity to work with global leaders
📌 Customer Success Manager - Fully remote (Pune)
🏢 MetAntz
📍 Pune