Role Overview :- Design and build WalkMe solutions using the WalkMe Builder suite.- Conduct root cause analysis to determine when WalkMe is the appropriate solution versus training, job aids, or system enhancements.- Apply UX principles - including progressive disclosure, minimal interruption, and user control - to create frictionless user experiences.- Determine the right level of support: when to guide, when to inform, and when to automate.- Test and troubleshoot solutions, ensuring accuracy, usability, and alignment with business requirements.- Align WalkMe experiences with job aids, procedure/knowledge base articles, workflows, and formal training content.- Collaborate with Learning, Quality, and business SMEs to validate requirements and optimize user journeys.- Use brand standards and WCAG accessibility guidelines when developing digital adoption content.- Partner with IT and business teams during deployments, updates,



and user acceptance testing.- Monitor solution performance and recommend enhancements based on user feedback and data.Skills & Experience :- 3 - 5 years of experience working with the WalkMe Digital Adoption Platform (DAP).- Experience creating WalkMe Smart Walk-Thrus, ShoutOuts, SmartTips, Launchers, and other core features.- Basic understanding of WalkMe automations, validation rules, and error-prevention techniques.- Experience conducting root cause analysis for performance or process issues.- Understanding of UX principles and how they apply to digital adoption and in-the-flow learning.- Familiarity with aligning WalkMe content to job aids, KIWI articles, and formal training.- Basic understanding of HTML/CSS as applied within WalkMe.- Ability to apply brand standards and WCAG accessibility principles in digital content.- Experience collaborating within agile or iterative development environments (preferred). (ref:hirist.tech)

📌 WalkMe Developer - Digital Adoption Platform (Gurugram)
🏢 FIRON CONSULTING
📍 Gurugram