Location: Hyderabad

Experience: International Voice Process experience mandatory
Salary: Up to ₹7 LPA
Education: Graduation mandatory
Notice Period: Immediate joiners only
Shift: Rotational shifts, including night shifts (mandatory)
Job Overview

We are hiring International Voice Customer Support Executives to provide exceptional customer support to global customers for software and SaaS-based products. The role involves resolving customer queries, providing technical assistance, troubleshooting software-related issues, and identifying opportunities for cross-selling and upselling.

Key Responsibilities

- Handle inbound and outbound customer interactions through voice and chat channels.

- Resolve customer queries related to subscriptions, billing, payments, cancellations, refunds, and account management.

- Ensure First Call Resolution (FCR) while maintaining high customer satisfaction.

- Troubleshoot account access, login, password recovery, installation, activation, and device compatibility issues.

- Assist customers with software installation and usage across Windows, macOS, iOS, and Android platforms.

- Recommend suitable upgrades, add-ons, and subscription plans through effective cross-selling and upselling.

- Identify customer needs and provide appropriate product recommendations.





- Maintain accurate customer interaction records and follow up on pending cases within defined timelines.

- Identify root causes of technical issues through effective questioning and problem-solving.

- Handle escalations professionally and ensure timely resolution.

- Meet customer service, quality, productivity, and sales performance targets.

Mandatory Requirements

- Graduate candidates only.

- Prior experience in an International Voice Process is mandatory.

- Excellent English communication skills (B2 level or above).

- Strong customer handling, active listening, and problem-solving abilities.

- Experience in cross-selling and upselling within a customer service environment.

- Robust analytical and troubleshooting skills.

- Immediate joiners only.

- Must be willing to work rotational shifts, including night shifts.

- Must be willing to work from the Hyderabad location.

- Salary expectation should be within ₹7 LPA.

Good to Have

- Experience supporting SaaS or software-based products.

- Knowledge of Windows, macOS, iOS, and Android troubleshooting.

- Familiarity with CRM tools and ticket management systems.

- Experience handling subscription-based products and technical support queries.

Interested candidates who meet all mandatory requirements can apply immediately.

📌 International Customer Support Executive - Hyderabad
🏢 Gratitude
📍 Hyderabad