Key Responsibilities : - Provide L2/L3 support for Employee Central, Recruiting, and Onboarding.- Analyze and resolve incidents, service requests, and change requests within agreed timelines.- Handle configuration changes, minor enhancements, and issue fixes.- Support workflows, business rules, role-based permissions, data issues, forms, notifications, and integrations.- Work with business users to understand issues and provide functional solutions.- Support UAT, regression testing, release validation, and post-deployment activities.- Prepare functional documents, test scripts, SOPs, and support notes.- Coordinate with technical, integration, payroll, security, and application teams.- Identify recurring issues and recommend system or process improvements.Required Skills : - 5 - 7 years of experience in SAP SuccessFactors implementation or AMS support.- Hands-on experience in at least two modules : Employee Central, Recruiting,



and Onboarding.- Strong understanding of HR processes and SuccessFactors configuration.- Experience with incident, problem, change, and release management.- Knowledge of workflows, business rules, permissions, data models, picklists, and reporting.- Experience with ServiceNow, Jira, Remedy, or similar ticketing tools.- Good communication, documentation, analytical, and stakeholder management skills.Positive to Have : - SAP SuccessFactors certification in relevant modules.- Experience with integrations, APIs, SAP Integration Suite/CPI, or middleware.- Knowledge of People Analytics, Story Reports, or Canvas Reports.- ITIL knowledge or experience in AMS delivery environments.Qualification : - Bachelor's degree in IT, HR, Business, Computer Science, or a related field (ref:hirist.tech)

📌 SAP SuccessFactors AMS Consultant (Pune)
🏢 Okda Solutions
📍 Pune