Job Location: Hyderabad

Experience: International Voice Process Experience Mandatory
Salary: Up to ₹7 LPA
Notice Period: Immediate Joiners Only
Education: Graduation Mandatory
Shift: 24×7 Rotational Shifts, Including Night Shifts
Job Code: 425831

Job Summary

We are looking for customer-focused professionals with excellent English communication skills and prior international voice process experience. The candidate will be responsible for handling global customer interactions, resolving technical and account-related queries, and identifying opportunities for cross-selling and upselling.

The ideal candidate should have robust problem-solving abilities, customer-handling skills, and the ability to deliver excellent customer experiences while achieving operational and sales targets.

Key Responsibilities

- Handle international customer queries through voice, chat, and email channels.

- Ensure First Call Resolution (FCR) by addressing customer concerns efficiently.

- Provide technical assistance and support for software and SaaS products.

- Resolve queries related to subscriptions, billing, cancellations, refunds, invoices, and account access.

- Assist customers with software installation, activation, downloads, and troubleshooting.

- Support customers using Windows, iOS, Android, and macOS platforms.

- Identify opportunities for cross-selling, upselling, customer retention, and plan upgrades.

- Maintain accurate customer interaction records in CRM systems.

- Handle customer escalations professionally and ensure timely resolution.

- Identify root causes of technical issues and provide appropriate solutions.

- Achieve defined customer satisfaction, quality, productivity, and sales targets.

- Stay updated on product features, software updates,



and support procedures.

Required Skills & Qualifications

- Graduation is mandatory.

- Prior experience in an International Voice Process is mandatory.

- Excellent verbal and written English communication skills.

- Minimum B2-level English proficiency as per CEFR; C1 proficiency preferred.

- Experience in customer service, technical support, or international customer handling.

- Experience in cross-selling and upselling is required.

- Strong troubleshooting, analytical, and problem-solving skills.

- Ability to handle customer escalations and challenging interactions.

- Good understanding of CRM systems and customer support processes.

Good to Have

- Experience supporting SaaS or software products.

- Knowledge of Windows, iOS, Android, and macOS troubleshooting.

- Experience with subscription management, billing, and account support.

- Previous experience in chat and email support.

Mandatory Requirements

- Immediate joiners only.

- International voice process experience is compulsory.

- Graduation is mandatory.

- Excellent English communication skills.

- Salary expectation within ₹7 LPA.

- Must be willing to work from Hyderabad.

- Must be comfortable with 24×7 rotational shifts, including night shifts (non-negotiable).

- International Voice Process

- Excellent English Communication

- Customer Service

- Technical Support

- Customer Relationship Management

- Cross-selling

- Upselling

- Customer Retention

- Troubleshooting

- Problem Solving

- Escalation Management

- International Voice Process

- Excellent English Communication

- Customer Service

- Technical Support

- Customer Relationship Management

- Cross-selling

- Upselling

- Customer Retention

- Troubleshooting

- Problem Solving

- Escalation Management

📌 International Customer Support / Technical Support Executive (Hyderabad)
🏢 Gratitude
📍 Hyderabad