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The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. We are currently seeking an experienced professional to join the Global Payment Solutions- Client Services team.
HSBC Bank has been at the forefront of Innovation in the cash management space and has been offering comprehensive range of new age solution for Corporate and Institutional Banking (CIB) clients globally. The bank has been recognised by industry’s most prominent publications and associations for its strength in combining innovation and service excellence with end-to-end customer solutions. HSBC GPS serves as a core service provider for CIB customers.
The jobholder is required to provide strategic direction for consistent delivery of top quality and market leading CS functions in country to achieve the overall business objective of revenue growth. The role is focused on achieving revenue retention, effective transactional advisory to other frontline teams, pro-active management of GPS service performance and increased clients’ usage of GPS products and solutions.
Working with CS Team leader of all CS initiatives including client communications, allocated staff training and development, technology implementation, client surveys etc.
Contribute to the achievement of strategic direction given by CS Head for consistent delivery of top quality and market leading Client Service functions for regional/global clients




Contribute towards achievement of local/ regional/ global targets of CS.
Support to the Team Leader GPS Client Services and Country Head of Client Management in driving a culture of long term, high quality needs-based solutions for Clients, setting a market leading standard for client service/ experience.
Bachelor’s degree in business, related field or equivalent work experience
Excellent knowledge and experience in managing client under Transaction Banking.
Front line customer handling experience
High commitment to service excellence and client relationship management
Strong knowledge of back end Operations process.
Strong relationship-building skills
Minimum 8-10 years of experience in transaction banking
Experience of working in an International Global Banking setting
Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required. Pro Tip: Familiarity with AI-enabled tools is an advantage. As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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📌 Senior Support Account Manager (Gurugram)
🏢 HSBC Global Services
📍 Gurugram