Job Code: 435608
Location: Thane, Maharashtra
Experience: 10–15 Years
Band: BPO 5/6
Salary: Up to ₹20 LPA
Industry: Banking, Financial Services and Capital Markets (BFSI)

About the Role

We are seeking an experienced Delivery Manager – Capital Markets to lead the delivery of Company Financial Reports and financial information services within the Equity Capital Markets domain. The ideal candidate will have a strong understanding of capital markets, financial statement analysis, client relationship management, business development, and large-scale team management across global delivery centers.

The role involves managing end-to-end delivery operations, ensuring accuracy and timely delivery, driving business performance, managing client expectations, and identifying opportunities for business growth and process improvement.

Key Responsibilities

- Manage end-to-end delivery of Company Financial Reports through global delivery centers, ensuring high accuracy and timely execution.

- Lead and manage a team of 100–200 employees across multiple streams, geographies, time zones, and cultures.

- Demonstrate strong knowledge of Equity Capital Markets, including Company Financial Reports, Broker and Analyst Reports, and Fixed Income products such as Corporate Bonds.

- Apply expertise in financial data interpretation, financial statement analysis, and capital markets information services.

- Manage client meetings, discussions, and relationships while acting as the primary point of contact for delivery-related matters.

- Monitor client-defined Service Level Agreements (SLAs), internal performance metrics, and daily operational indicators.

- Drive operational excellence, productivity improvements, quality standards, and customer satisfaction.





- Provide leadership, coaching, mentoring, and performance feedback to team members and managers.

- Own the Profit and Loss (P&L;) for the assigned business cluster and ensure effective cost and resource management.

- Plan staffing, workforce allocation, and training requirements in line with business needs.

- Identify new business opportunities, support effort estimation, validate delivery requirements, and contribute to pricing decisions.

- Collaborate with internal and external stakeholders to address business requirements and resolve operational challenges.

- Lead projects, transformation initiatives, and continuous process improvement activities.

- Build a culture of accountability, integrity, collaboration, and respect across the organization.

Required Skills and Competencies

- Strong expertise in Capital Markets, Equity Capital Markets, and financial information services.

- Excellent understanding of financial statements, Company Financial Reports, and financial data analysis.

- Proven experience in managing large teams and complex delivery operations.

- Strong client management, stakeholder engagement, and relationship-building skills.

- Experience in business sourcing, opportunity assessment, effort estimation, and pricing.

- Knowledge of P&L; management, operational metrics, SLAs, and performance management.





- Excellent analytical, decision-making, and problem-solving abilities.

- Strong verbal and written communication and presentation skills.

- Ability to mentor, coach, and develop high-performing teams.

- Strong execution, planning, conflict-resolution, and organizational skills.

- Ability to manage ambiguity, shifting priorities, and multiple deadlines.

- Customer-focused approach with solid ownership and accountability.

Eligibility Criteria

Educational Qualifications:

- B.Com or M.Com

- MBA in Finance

- ICWA/CMA

- Chartered Accountant (CA)

Experience Requirements:

- 10–15 years of overall professional experience.

- Minimum 5 years of experience independently managing large assignments in Capital Markets and financial information services.

- Experience in managing large teams, preferably 100–200 members.

- Strong exposure to Equity Capital Markets, Company Financial Reports, financial analysis, and client delivery management.

Additional Requirements

- Willingness to work across assigned shifts, as required by business operations.

- Excellent interpersonal and facilitation skills.

- Ability to work with global stakeholders across different time zones and cultures.

- Strong focus on quality, timelines, operational performance, and continuous improvement.

Important Notes

- Ex-TCS employees are not eligible to apply.

- PAN and Date of Birth (DOB) are required for profile creation.

- Candidates must meet the experience, educational, and domain-specific requirements for the role.

Interested candidates with strong Capital Markets expertise and large-scale delivery management experience are encouraged to apply.

📌 Delivery Manager - Capital Markets (Thane)
🏢 Gratitude
📍 Thane