At PM Group , our vision is to create a world where science and technology transform lives. Powered by exceptional people, digital innovation, and technical excellence, we deliver next-generation facilities that our clients rely on and society depends on.
With over 50 years of experience and a team of 4,000+ professionals across Europe, the UK, Asia, and the USA, we specialise in the design, construction, and commissioning of high-tech facilities for the world's leading pharmaceutical, data centre, food, medical technology, advanced manufacturing, and energy companies.
Due to our continued success in securing large-scale and complex projects, we are now looking for an experienced Service Desk Engineer to join our growing Bangalore office.
Since establishing our presence in India in 2010, the Bangalore office has evolved into a centre of excellence, supporting major international Life Sciences projects through integrated, multi-office execution. This milestone reflects the power of our teamwork and the bright future we're building together.'
Helpdesk support Analyst will provide technical and troubleshooting assistance remotely, related to computer hardware and software, Mobile devices and other tech tools and products.
Candidate who good in English communication and be able to translate their technical knowledge into actionable direction.
Should be able to support end user and use remote administration tool.




Create a positive customer support experience and build strong relationships thru deep problem understanding
Identify research and resolves incidents and requests regarding use of application software or hardware.
Follows up with other support staff involved in resolution to ensure incidents are resolved, requests are filled and the customer communication is complete.
Documents resolutions and updates self-help and staff knowledge bases.
Works with members of the desktop/network teams and other workgroups within the organization on projects and initiatives as needed.
Ability to manage Active Directory users, groups, and computer accounts.
Ability to perform desktop and laptop builds and rebuild from OS, networking and application installations.
Solid commitment to end user support.
Work will be in rotation shifts. Early morning shift and night shifts. (Morning shifts starts at 5 AM,)
On call support during weekends and public holidays
Proven ability to learn support processes and techniques
Prior experience supporting users in use of application software in a friendly and professional manner
Competency in MS Office Suite
Desired Education And/or Experience

- 2 to 4 years' work experience
- Hands on experience and knowledge of the following:

MS Office Suite, Office 365
Windows Operating systems
Basic networking knowledge and protocols (IP addressing, DNS, DHCP)
Install and support of PC hardware and peripherals

📌 Service Desk Engineer (Remote) (Bengaluru)
🏢 PMGroup
📍 Bengaluru