The mission of Product Lifecycle Support (PLS) is to offer relevant post-purchase product support to customers, and empower them to make the most of the products purchased on Amazon. By solving post-purchase product issues, we prevent avoidable returns and help the planet by extending the life of products, thereby generating positive financial and environmental impacts.

We are seeking a dynamic Catalog Specialist to join our team, responsible for contributing to core metrics, ensuring high-quality work, and driving process improvements. The ideal candidate will execute complex SOPs independently, meet SLAs, and support deep-dives, UTAs, quality audits, seller escalations, and SIMs. The role requires an individual who excels in identifying product issues, developing user-friendly solutions, and optimizing processes to enhance the customer experience. Follow established Standard Operating Procedures (SOPs) to conduct manual audits, resolve outliers and exceptions, utilizing internal tools and systems.





Investigate content issues and recommend actions based on SOPs to ensure compliance and quality standards.

Meet and exceed key business metrics, including SLA adherence, productivity, quality, and utilization targets.

Work from Office Role

Bachelor's degree or equivalent work experience.

Experience in catalog management or content-related roles.

Proficiency in Excel, Word, PowerPoint, and SQL.

Solid attention to detail with a focus on data accuracy.

Experience in content addition and ensuring content accuracy.

Excellent writing, editing, and proofreading skills.

Passion for exceptional customer service and user experience.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

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