Support Engineer

This means that NielsenIQ support specialists are here to help. As a Support Specialist, you will be responsible for high quality and in-depth technical support to internal and external users of Production systems . You will have exposure to all aspects of our business, as well as an opportunity to learn and work on many different technologies in a multi-tenant, cloud-based environment. The Support Specialist role requires you to be ready for anything and to be agile enough to tackle challenges as they come your way. Being a robust team player is also key as you will need to know when to ask for help and be willing to jump in when a team member needs a hand.

End to End analysis on all the high impacting & potentially impacting incidents. To track the Runbook on the support process to be followed and maintained

Identify urgent issues and escalate appropriately, participate in Incident and Problem management.

To have the Rotational shift and provide the support 24 X 7 coverage

Maintain support documentation - Standard Reporting, Knowledge Base, FAQs, Job Aides

Ensure compliance to standard NIQ Practices / Tools, ITIL, Google, ServiceNow, and JIRA suite (VM)

Experience in Monitoring & Observability.

Experience in handling production deployment activities.

Support for Server/DB patching, firewall changes.

3+ Years of Relevant experience in L2 Technology Support without gaps.

- Good Knowledge in Oracle PL SQL/Microsoft SQL/Snowflakes/Databricks, Unix, Basics of Python, Basics of Azure
- Mandatory to have at least 2 years of Hands-on experience in relative tech stack
- Understanding on ITIL Process and Production Technology support process.
- Ability to work including weekends and holidays with a rotating on-call schedule.
- Flexibility and acceptance to work in 24 X 7 shift rotations
- Ability to work flexible & extended work hours as needed.
- Degree Qualifications: B.E., B.Tech, B.Sc/M.Sc - Computer Science, BCA, MCA





Flexible working environment

LinkedIn Learning

Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles:

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. To learn more about our ongoing efforts in diversity and inclusion, please visit the

📌 IT Support Engineer / Shift work (India)
🏢 Nielseniq
📍 India