We are looking for a Senior Data Governance Analyst – Master Data to be based in Chennai, India. Reporting to the Manager, Data Governance and Master Data, this role will be responsible for maintaining trusted account and customer master data across the Intellectual Property (IP) business. The role combines operational delivery, analytical investigation and continuous improvement, ensuring data quality, consistency and integrity across Salesforce and connected enterprise systems.

The successful candidate will play a critical role in supporting business operations by managing account and customer master data, investigating complex data issues, maintaining governance controls and supporting strategic data initiatives

About You – Experience, Education, Skills, And Accomplishments

Bachelor's Degree or equivalent relevant experience.

Minimum 5 years of experience in Data Governance, Master Data Management, Data Operations or a related discipline

Strong understanding of customer and account master data management principles

Experience managing account hierarchies, duplicate resolution, data cleansing and data enrichment activities

Experience investigating data quality issues and identifying root causes

Experience performing data audits and analysing large datasets.

Ability to collaborate effectively across Sales, Finance, Operations, Compliance and IT teams

Experience using Salesforce, Excel and reporting tools to investigate and resolve data issues

Ability to interpret and apply governance controls, business rules and documented procedures

Experience working with D&B; or similar external company reference data providers

Experience using Tamr, NetSuite, SAP or comparable enterprise platforms

Experience supporting customer and account mastering processes.

Knowledge of data stewardship, governance controls and audit requirements

Experience documenting business rules, procedures and operational controls

Experience supporting business transformation, system implementation or integration initiatives





SQL or advanced analytical capabilities

Create, validate, master and enrich account and customer records in accordance with defined business rules

Maintain account and customer hierarchies and identify and resolve duplicate records

Review master data requests against established governance controls and approval requirements

Ensure master data is accurate, complete, consistent, standardised and compliant

Investigate complex data quality issues, determine corrective actions and address recurring problems

Perform audits, monitor data quality measures and identify control gaps and improvement opportunities

Maintain governance documentation, decision records and audit trails, applying policies and frameworks consistently

Partner with Sales, Finance, Operations, Compliance and IT to resolve data issues and support business requirements

Recommend effective account structures, customer records, hierarchy approaches, duplicate resolution and data quality improvements, escalating high-risk or high-impact decisions when appropriate

Improve operational efficiency and support current processes, governance controls and business or technology changes involving Salesforce, D&B;, Tamr, NetSuite and SAP

Share best practices and provide master data subject matter expertise to colleagues and stakeholders.

The team is responsible for maintaining trusted account and customer master data across business systems while ensuring alignment with enterprise governance standards and local business requirements. The team works closely with Sales Analytics, Finance, IT and operational stakeholders to ensure high-quality master data that supports business decision-making and operational effectiveness. Product master data remains centrally managed by IT

This is a full-time role requiring 40 working hours per week based out of Chennai India (IST)

Work Mode-Hybrid as per Clarivate location

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment.

📌 Senior Data Governance Analyst. - Hybrid Working On (Chennai)
🏢 Clarivate
📍 Chennai