Make an impact with NTT DATA

We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Technical Services Implementation Engineer (L3) is a seasoned engineering role, responsible for providing technical support to clients. This includes remotely supporting clients within service level agreements (SLAs); to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management.

This role is involved in more complex environments for installation, configuration and fault management.

Write reports and proposals and complete and maintain project documentation.

Assist with the documentation of standard operating procedures relating to installations and fixes.

Act as coach and mentor to more junior Implementation Engineers and Technicians.

Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.

May be required to serve periodically on the customer service desk, providing third line telephonic, remote and in office support and problem management.

Demonstrates seasoned project management and administration ability.

Seasoned project skills which are demonstrated in the execution of installations and other assignments.

Academic Qualifications and Certifications:





Bachelor's degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent.

Project management certification is desirable.

Required Experience:

Seasoned work experience in a technical implementation engineering or similar role.

Seasoned experience engaging with clients and conducting presentations.

Seasoned project administration and documentation experience.

Seasoned report writing experience.

Seasoned project management experience.

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D; to help organizations and society move confidently and sustainably into the digital future. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

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