Role Summary The Sales Manager - Logistics Services is responsible for driving new business acquisition through structured lead funnel management while ensuring a high-quality onboarding experience for new SME and B2B clients. Beyond acquisition, this role owns account health during the critical first two months post-onboarding, setting the foundation for long-term retention and growth.

Lead Funnel Management & New Client Acquisition

- Identify, qualify, and pursue SME and B2B prospects.
- Conduct discovery meetings to understand prospect shipping volumes, pain points, and service requirements
- Coordinate with operations and pricing teams to ensure commercially viable deal structures
- Achieve monthly targets for new client activations and revenue from new accounts

Lead end-to-end onboarding for newly signed clients including system setup, account configuration,



and first-shipment coordination

- Conduct a formal onboarding kick-off call within 48 hours of contract signing
- Coordinate with operations, IT, and customer service teams to ensure smooth Day 1 experience
- Schedule a Week 2 and Week 4 check-in call to review initial performance data and client satisfaction

Account Stabilization & Growth (Month 2)

- Conduct a formal Month 1 performance review with each current client covering delivery rates, TAT compliance, and delay metrics
- Ensure the account is stabilized and positioned for long-term growth and retention.
- Hand over the account to the Account Management team with complete documentation and a smooth transition.

📌 Sales & Service Manager (Goa)
🏢 Delhivery
📍 Goa