Is the ‘Voice of the Guest’ within the hotel. Cooperates closely with the hotels’ management board and works

cross-departmentally with all departments to improve reputation performance and guest satisfaction.

Is the ‘Brand Ambassador’ within the hotels. Has a perfect understanding and transparent vision of the brands’

promise to the guests and, monitors, plans and ensures brand compliance in hotel operations.

Is the ‘Sustainability Leader’ within the hotels. Cooperates closely with the hotels’ management board and

works cross-departmentally with all departments to meet both the hotels’ and the company’s environmental and sustainability targets.

Is responsible for implementing and driving the Guest Experience, Brand Compliance, Sustainability programs

Reputation Performance Management: Ensures the reputation management of the hotel is fully functional

on all levels including analyzing of RPS results, monitoring competitors and operational efficiency, initiating operational improvement efforts and tracking results. Brand Compliance: Ensures all brand markers and programs are implement throughout the hotel, audits

compliance monthly and drives improvement plans with the relevant departments. Sustainability:



Ensures the action plans for both environmental and sustainability programs are in place and followed by supporting Departments. 4 CLUSTER SUSTAINABILITY MANAGER – WORK PERFORMED:

4.1 REPUTATION PERFORMANCE MANAGEMENT

- Chairs a monthly Quality meeting, reviewing RPS scores and sentiments, following-up actions plans and submits a monthly VOG report before the 5th of each new month.
- Manages the process of setting and amending Local Standard Operating Procedures when required.

4.2 BRAND COMPLIANCE

• Conducts a minimum of one Brand Compliance Audit per area / per month and more if required.

Chairs brand meetings as needed to ensure team communication and results.

- To actively monitor spelling and brand compliance for all inhouse guest communications, printed and digital.
- Is actively involved in the Product Modernity replacement cycle management, the design stage of refurbishments in terms of brand compliance.

Analyzes all CSR data versus targets, identifies improvement areas, defines actions in cooperation with the area leader(s) and sets target dates and responsibilities for continuous improvement.

• Coordinates clear internal & external communications on targets, achievements, activities, and projects to all stakeholders.

📌 Sustainability Manager - CSR (Jaipur)
🏢 Fairmont Hotels & Resorts
📍 Jaipur