Asst Manager-BHR, Should have experience in BHR, from a BPO company,
should be flexible in shifts,
,
To be the first level of Interface between HR & Operations, Quality team for all HR related activities and Query handling
Handle all queries, grievances and escalations received from agents on the floor and ensure the same are resolved within committed timelines and close the tickets on MYHR.
Assist the L&D; team in the co-ordination for JUMP / L&D; initiatives
Carrying out employee engagement activities across floor
Support Operations in any Ad-hoc / calendarized activity, R&R;, etc.
Ensure to drive compliance with the teams with the support of Ops.
Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, ESIC, PF, insurance claims etc.
Support supervisor in co-ordinating / execution of Induction program defined for recent joining at TL & ™
Coordinate for the roll-out and closure of Internal Job Posting (IJPs) with in timelines
Execution of HR initiatives on the floor such as HR Forums, Employee Satisfaction surveys,etc.
Ensure Employee listening activities are planned,



organized &conducted; every quarter
Ensure Confirmation process is run efficiently in the process;meet up with all employees' (E01/E02) on an EDP and effectively manage the process
Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures
Execute engagement activities on the floor
Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc.
Conduct Exitdiscussion, Interviews for resigned employees and escalate issues, if any, arising of the interview.
Maintain database and trackers for all BHR activities on real
time basis.
Ensure consistent and regular usage of MYHR wrt all BHR activities on a real time basis.
Preparation of various BHR Reports within timelines
Highlight any anomalies / deviations noted within the
Qualifications

- Bachelor's degree
- 4-10 years of experience in HR or related field
- Strong organization, communication and conflict resolution skills

📌 HR Business Partner L&D (Mumbai)
🏢 TP Systems
📍 Mumbai