We are looking for a customer-focused Service Desk Specialist to provide Level 1 support for critical banking applications. The successful candidate will be responsible for monitoring application health, managing incidents and service requests, performing initial troubleshooting, and ensuring timely resolution or escalation of issues while maintaining high levels of customer satisfaction.
Experience in banking is not mandatory; however, candidates should be comfortable working in a fast-paced environment supporting business-critical applications that process high volumes of customer and financial transactions.
Receive, log, categorize, and prioritize incidents and service requests using Jira Service Management, ServiceNow or similar ITSM tools.
Escalate unresolved issues to relevant support teams while ensuring complete and accurate handover.
Participate in shift handovers and maintain accurate operational documentation.
Support major incident communications by providing timely updates and coordination.
Adhere to SLA targets, support procedures, and organizational security policies.
3-5 years of experience in a Service Desk, Help Desk, IT Operations, or Application Support role.

- Experience using ITSM tools such as ServiceNow , BMC Remedy , or Jira Service Management .
- Basic understanding of application troubleshooting, log analysis, and issue triaging.
- Understanding of file transfer mechanisms (FTP/SFTP) and scheduled job monitoring.





Customer-focused approach with a commitment to service excellence.
Ability to work effectively in a 24x7 support environment.
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

Exposure to supporting business-critical or customer-facing applications.
Experience working in regulated industries such as Banking, Financial Services, Insurance, Healthcare, or Telecommunications.
ITIL Foundation certification.
Basic knowledge of APIs and web-based applications.
Familiarity with cloud platforms such as Microsoft Azure or AWS.
Experience with knowledge management and self-service support models.
Join our team and help ensure the reliability and availability of critical banking applications that support customers and business operations around the clock.
At Tieto, we believe in the power of diversity, equity, and inclusion. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion | Sustainability | Tieto
We never ask candidates to pay fees or share financial details during recruitment.

- If you receive a suspicious message claiming to be from Tieto, don't respond — verify it via our official careers site.
- For more information visit Key Advisory Regarding Recruitment Fraud | Tieto Blog

📌 Service Desk Advisor - SHIFT (Pune)
🏢 Tieto
📍 Pune