We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic workplace to develop and perfect your skills in a field filled with exciting challenges and opportunities.

End-user and OEM coordination over different communication mediums (mail/Phone/WebEx/TEAMS) and escalating within defined timelines.

Effective handling of request and incident as per ITIL framework.

First level Support to Verint Finance Compliance recorder solution Proven experience troubleshooting technical issues Driving technical knowledge transfers & awareness session on best practices within team by proper training session

Technical & Functional Skills & Certifications Hands-on experience with Verint Financial Compliance / Recording solutions, preferably in enterprise or financial-services environments

Additionally essential knowledge of IP telephoney, Contact Center environment & Cloud infrastructure

Hands on experience (build and manage) on Verint Solutions.

Strong understanding of Verint recorder architecture, including Recording Servers, Media Servers, Capture/Recording components, storage, databases and associated services.

Experience supporting voice, screen and interaction recording, including recording policies, retention, quality and compliance requirements.

Knowledge of compliance recording, call capture, search, playback, quality monitoring and audit requirements.

Ability to troubleshoot recording failures, missing recordings, partial recordings, playback issues,



search/indexing problems and recording-quality issues.

Experience with Verint system administration, configuration, health monitoring and incident troubleshooting.

Understanding of recording storage, retention policies, archival, storage capacity and data lifecycle management.

Position will require to work in rotational shifts to support 24 7 operations /project assigments

Training/Certifications

Verint Recording / Verint Financial Compliance certifications or relevant Verint product training

ITIL (mandatory)

Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).

Professional Development: Training programs and upskilling/re-skilling opportunities.

Career Growth: Internal growth and mobility opportunities within Orange.

Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.

Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.

📌 Technical Consultant Work From Home (Navi Mumbai)
🏢 Orange
📍 Navi Mumbai