Perfect Order Experience (POE) Team is looking for a passionate, results-oriented, operationally focused Support Engineer to support the fast-evolving and expanding Seller Compliance space. The role encompasses working with a support engineering team that provides support for multiple products and platforms, including engineering development support (root cause analysis, code fixes), customer support self-service (tools development), and business decision-making support (data mining, report generation, scripting). The Support Engineering team comprises world-class engineers with technical skills blending systems and software engineering.

We are looking for a Support Engineer with experience in software engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics-focused approach, demonstrates customer focus, and has the ability to lead in multi-functional and rapid-paced environments. Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, and being self-motivated. The role also involves driving smaller-scope development projects and building custom tools.

Technical Support and Problem Resolution

Diagnose and resolve complex production software issues across multiple products and services





Perform comprehensive troubleshooting and root cause analysis for technical challenges

Provide timely and effective support through ticket management and customer communication

Software Development and Maintenance

Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting

Maintain and configure software systems in staging and production environments

Implement fixes and enhancements for internally developed software applications

System Operations and Monitoring

Design and implement monitoring solutions to ensure system reliability and performance

Manage software deployments and support infrastructure in AWS and web technology environments

Create and maintain system and support status reports

Coordinate support issue hand-offs within the team

Take ownership of digital products or system components

2+ years of software development, or 3+ years of technical support experience

Experience troubleshooting and debugging technical systems

Experience in Unix

Experience scripting in modern program languages

Knowledge of web services, distributed systems, and web application development

Experience troubleshooting & maintaining hardware & software RAID

Experience with REST web services, XML, JSON

Experience in software development

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

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