The Systems Administrator supports the secure, reliable, and efficient operation of customer technology environments. Working independently and collaboratively within the Shared Managed Services team, this role monitors and administers cloud services, identity and access, endpoints, servers, networks, backup, and security systems; resolves incidents and service requests; performs planned maintenance and changes; and maintains clear customer communication and technical documentation.

This is a primarily remote role, offering the flexibility to work from home while remaining connected to a cooperative Shared Managed Services team. Visits to customer sites, data centres, or the Gibraltar office may be required when an onsite presence is necessary for activities such as installations, maintenance, troubleshooting, recovery support, or company events.

ROLE & RESPONSIBILITIES

- Monitor and manage customer environments, respond to alerts, assess impact, and take appropriate remediation or escalation action.
- Monitor and administer backup and recovery services, investigate failures, verify

successful protection, perform recovery testing, and support data restoration when required.

* Investigate and resolve incidents, service requests, problems, and escalations in
accordance with documented priorities and service-level commitments.

- Administer cloud-based productivity, communication, collaboration, file-sharing, licensing, security, and compliance services.
- Administer cloud and on-premises identity services, directory synchronization, multi-factor authentication, access policies, and privileged access controls.
- Manage endpoint configuration, compliance, patching, software deployment,



and security through centralized management tools.
- Prepare, schedule, test, document, and perform system updates, maintenance

activities, and approved changes.

* Provision and deprovision user accounts, devices, licenses, and access as part of
customer onboarding, employee onboarding, and offboarding processes.

- Configure, administer, and troubleshoot cloud infrastructure, including virtual machines, storage, networking, resource organization, and related platform services.
- Maintain physical and virtual servers and storage infrastructure.
- Review and respond to security alerts, including suspected phishing, endpoint, identity, network, and cloud security events, following established incident response and escalation procedures.
- Use service management tools to maintain accurate ticket notes, time entries, categorization, status, customer updates, and resolution details.
- Create and maintain customer documentation, standard operating procedures, recurring task records, and knowledge base articles.
- Collaborate with service desk, senior technical resources, the Director of Managed Services Operations and vendors to resolve issues and improve service delivery.
- Communicate clearly with customers about incident progress, risks, recommendations, planned changes, and next steps.




- Participate in scheduled after-hours maintenance and on-call support as required.
- Travel to customer sites and data centres when required for hardware installation, maintenance, troubleshooting, or recovery activities.
- Perform other duties as required to support the ongoing needs of the organization.

CRITICAL KNOWLEDGE, SKILLS, EXPERIENCE

- Strong working knowledge of cloud productivity and collaboration services, identity and access management, directory services, cloud infrastructure, and endpoint management.
- Experience administering server operating systems, virtualization, storage, backup and recovery, endpoint management, and network services.
- Experience with remote monitoring and management, service management,

documentation, automation, and security platforms used in a managed services
environment.

- Working knowledge of security fundamentals, including identity protection, endpoint security, vulnerability management, access controls, and incident response.
- Demonstrated troubleshooting ability, sound judgement, attention to detail, and ownership of issues through resolution.
- Strong written and verbal communication skills, with the ability to explain technical issues clearly to customers and internal stakeholders.
- Ability to prioritize competing requests, work independently, collaborate effectively, and meet service-level commitments in a fast-paced environment.
- Relevant cloud, endpoint, server, networking, or security certifications are considered an asset.
- Experience working in a Managed Service Provider (MSP) environment is preferred.

📌 Systems Administrator - Work From Home (remote) (Sahibzada Ajit Singh Nagar)
🏢 SafeAeon
📍 Sahibzada Ajit Singh Nagar