Job Title: Quality Analyst (QA) Location:Hyderabad

Key Responsibilities:
1. Quality Monitoring & Case Audits:
~ Conduct regular audits of Tier 3 support cases to ensure accuracy, compliance, and adherence to policies .

2. Performance Analysis & Reporting:
Analyze agent performance trends and create quality improvement reports .
Maintain quality scorecards and dashboards to track individual and team performance.
3. Training & Continuous Improvement:
Provide constructive feedback and coaching to agents on case resolution, policy enforcement, and communication.
Collaborate with SMEs and Team Leads to develop quality training programs and process enhancements.

Required Qualifications & Skills:
2-4 years of experience in Quality Assurance, Trust & Safety, content moderation,
Excellent analytical skills, attention to detail, and ability to provide actionable feedback .
Solid communication and coaching skills to drive performance improvements

📌 Quality Monitoring Analyst (Secunderabad)
🏢 Rouxel TP
📍 Secunderabad