Sales and Customer Account Manager (Bengaluru)

Sales and Customer Account Manager (Bengaluru)

08 Nov
|
SyncUp
|
Bengaluru

08 Nov

SyncUp

Bengaluru

We are looking for a commercially driven and results-oriented Manager – Key Account Management (Fitness & Sports Accessories) to manage and grow our business across ecommerce marketplaces, including Amazon, Flipkart, Myntra, and other relevant online channels. The ideal candidate should have a minimum of 2+ years of experience in e-commerce account management, marketplace sales, or online business management, preferably within fitness accessories, sports goods, consumer products, or D2C brands. The role involves driving revenue growth, managing marketplace relationships, optimising product visibility, planning promotions, monitoring inventory availability, and improving overall business profitability.

Marketplace Business Management
Manage and grow our fitness and sports accessories business across assigned ecommerce marketplaces.
Develop and execute strategies to achieve sales targets, improve market share, and drive category growth.
Manage day-to-day marketplace operations, including product listings, pricing, promotions, and account performance.
Build strong working relationships with marketplace account managers and category teams.
Sales & Revenue Growth
Drive monthly and quarterly sales targets across assigned marketplaces.
Analyse sales trends, conversion rates, traffic, and SKU-level performance to identify growth opportunities.
Develop plans to improve product visibility, sales velocity, and conversion.
Recommend actions to improve sales performance and strengthen our competitive positioning.
Category & Product Management
Monitor SKU-level performance and identify high-performing and underperforming products.




Promotions & Marketing
Plan and execute marketplace promotions, discount campaigns, and seasonal sales events.
Coordinate with performance marketing teams to improve product visibility through marketplace advertising.
Monitor advertising performance, including ACoS, ROAS, and advertising-driven sales, wherever applicable.
Support campaign planning for major marketplace events and fitness-related seasonal opportunities.
Evaluate campaign effectiveness and recommend improvements to maximise sales and profitability.
Coordinate with the in-stock management and supply chain teams to ensure product availability across marketplaces.
Monitor stock levels, sales forecasts, replenishment requirements, and inventory cover.
Identify potential stockouts and work proactively to minimise lost sales.
Support inventory planning for current launches, promotional events, and seasonal demand fluctuations.
Track slow-moving and excess inventory and coordinate corrective actions with relevant teams.
Profitability & Commercial Management
Monitor product pricing, discounting, marketplace fees, and promotional costs.
Analyse SKU-level sales and profitability to support business decisions.




Work with finance and operations teams to resolve marketplace-related commercial and settlement issues, where applicable.
Prepare daily, weekly, and monthly sales reports and marketplace performance dashboards.
Track key metrics such as revenue, units sold, average selling price, conversion rates, inventory availability, and profitability.
Analyse category trends, competitor performance, and customer demand to develop actionable business plans.
Present business updates and performance insights to leadership.
Work closely with marketing, supply chain, in-stock management, product, catalogue, finance, and operations teams.
Coordinate with internal and external stakeholders to resolve operational challenges and improve business performance.

Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.

Minimum 2+ years of relevant experience in Key Account Management, e-commerce, marketplace sales, or online business management.
Experience working with e-commerce marketplaces such as Amazon, Flipkart, Myntra, or similar platforms.
Strong understanding of marketplace operations, sales planning, catalogue management, and promotional execution.
Proficiency in MS Excel and Google Sheets, with the ability to analyse sales and business performance data.
Understanding of marketplace advertising metrics, inventory planning, and product profitability.
Strong communication, negotiation, analytical, and stakeholder management skills.
Prior experience with fitness accessories, sports goods, consumer products, or D2C brands is preferred.

📌 Sales and Customer Account Manager (Bengaluru)
🏢 SyncUp
📍 Bengaluru

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