Remoat Teams Is Hiring for a Leading Global BPM Company: US Telecom Voice Customer Support Associates
Role: Customer Support Associate – US Telecom Voice Process
Industry: BPM / BPO
Department: Customer Support and Operations
Employment Type: Full-Time, Permanent

Remoat Teams is recruiting Customer Support Associates for an international voice process in the US telecom sector. The role involves helping US customers with account-related requests, billing questions, service plans, and telecom service concerns while delivering a skilled and reliable customer experience.

Handle customer calls concerning US telecom products, services, and account-related needs.
Assist customers with billing queries, plan information, account updates, and service-related concerns.
Follow established call-handling procedures and quality standards while maintaining accurate records of customer interactions.
Coordinate with the appropriate support teams when issues require further investigation or escalation.




Undergraduate and graduate candidates may apply; graduation is not mandatory.
Experience: Minimum 1 year of experience in an international voice process, with customer support experience.
Communication: Good spoken English, clear communication, and strong listening and comprehension skills.
Shift flexibility: Willingness to work rotational shifts, including night shifts aligned with US business hours.
Immediate joiners preferred.

Compensation will be communicated in line with the confirmed salary structure and applicable eligibility criteria.
Performance-based incentives may apply, subject to the employer's compensation plan.
Cab facility: As applicable under the employer's transport policy and eligibility criteria, for eligible shifts.
Other benefits as per the employer's policy.

Employment terms, compensation, and benefits are subject to the employer's policies.

Role Type: US Telecom Voice Customer Support

📌 Overnight Customer Service Team Member - Full Time (Permanent) (Secunderabad)
🏢 Remoat Teams
📍 Secunderabad