08 Nov
|
TP Vision
|
Sahibzada Ajit Singh Nagar
08 Nov
TP Vision
Sahibzada Ajit Singh Nagar
We are hiring for Quality Manager for International process.
Develop and implement QA Frameworks, SOP's and evaluation processes
Analyze call/chat/email evaluations, identify trends, and suggest improvements
Ensure Compliance with client specific KPI's and service level agreements
Report Key Quality Metrics - NPS, FCR, QA Scores
Drive RCA for quality deviations and develop corrective action plans
Client & Stakeholder Management (3rd Party Client Management)
Experience with Six Sigma, COPC or Lead Methodologies
Minimum - Green Belt Certified
In a leadership/managerial role for at least 2 years
Robust Knowledge of QA Tools, call center metrics
Proficient in PowerPoint and QA Software
Supports Innovation & Continuous Improvement
📌 QA / Quality Manager (Sahibzada Ajit Singh Nagar)
🏢 TP Vision
📍 Sahibzada Ajit Singh Nagar