Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our peopleWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impactEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. It brings SMS, email, WhatsApp, Facebook and Instagram DMs, TikTok, live chat and calls into one thread per contact, and connects to other CRM products, AI Employee, Reporting and Payments. Agencies use it to manage communication on behalf of their SMB clients, so every improvement we ship compounds across thousands of sub-accounts. As part of the team, you will improve existing inbox capabilities, conceptualize new AI-native features, and deliver solutions that drive improvements to time to value, adoption, engagement and retention.
You will independently own a product area within Conversations, from customer calls to post-launch growth, and drive results using data, customer insights and AI-enabled ways of working.




This includes identifying the highest-impact customer problems, validating solutions before build, and partnering with cross-functional teams to ship improvements that move activation, adoption, engagement and retention.

Lead 4-6 agency calls a week to uncover the real problems behind feature requests.
Turn calls, support tickets and feedback into sized insights, jobs to be done and pain points.
Define requirements, write clear PRDs and ship with engineering and design in weeks, not quarters.
Prepare data and narratives for WBRs, QBRs and annual planning.
Strong communicator who runs customer calls with confidence and empathy.
Strong product sense, with the ability to deconstruct complex software experiences and highlight valuable UX from bad UX.
AI-enabled, using AI tools daily for synthesis, analysis, PRDs and prototyping.
AI-native, designing and shipping AI features such as suggested replies, summaries, routing and agents.
Experience
7-9 years of Product Management experience, ideally in B2B SaaS
Experience on a communication or messaging product: inbox, helpdesk, CPaaS or CRM messaging
Proven track record of shipping customer-facing features that moved activation, adoption, engagement or retention
Experience building for agencies or multi-tenant, white-label platforms
Experience preparing data and narratives for business reviews or annual planning
Competing inboxes such as HubSpot, Intercom, Front, and Zendesk
AI feature design, including how to measure quality, trust and adoption
Writing clear, structured PRDs and communicating roadmap trade-offs to stakeholders
Analyzing data from tools like Pendo, Amplitude, Mixpanel or Superset to inform product decisions
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📌 Senior Product Manager - Architecture (India)
🏢 HighLevel
📍 India