Network Operation Center engineer L1 | DIAN Technology Solutions

- Role: Network Operation Center engineer L1
- Experience: 2 plus years
- Work Mode: Onsite
- Shift: Rotational
- Contract: full time
- Joining: Immediate to 15 days to 30 days
- Location: Pune/Delhi/Jaipur/Lucknow/Kolkata/Udhampur/Chandimandir
- Education: Diploma / B. Tech

Key Responsibilities:

- Senior Systems & Operations Engineer responsible for advanced troubleshooting, cross-stack incident resolution, deep-dive Root Cause Analysis (RCA), custom correlation/policy configuration, and vendor escalation management across both OSS (HPE Stack) and Enterprise ITOM/APM (OpenText Stack), including Third-Party performance applications.
- 2 plus years experience in OSS/Network Management with hands-on knowledge and valuable understanding of Fault Management, Event Correlation, Alarm Management, Network Inventory and Service Provisioning.
- Leading P1/P2 major incident bridges,



delivering formal RCA reports, authoring SOPs/MOPs for L1 execution, OEM vendor ticket tracking, and testing vendor patches/hotfixes.
- Proficiency in RHEL/Linux, SNMP, Syslog, TCP/IP, DNS, Oracle/SQL basics, REST/API, application monitoring and log analysis.
- Experience in 24×7 application health monitoring, incident handling, SOP/MOP execution and escalation management.

Skills Required:

- OpenText SMAX, OBM, ODL, NNMi, NA, OO, APM,
- RUM, BPM, UD, CMDB.

Additional Skills required:

- ServiceNow, Dynatrace, SolarWinds, BMC Helix, Zabbix, Snowflake, IBM Instana, Grafana,
- Splunk, Datadog RUM, AppDynamics, Pega, Appian, ManageEngine.
- Apply / Share your CV: [email protected]

Work Location: In person

📌 Network Operation center engineer (Delhi)
🏢 DIAN Technology Solutions
📍 Delhi