- Manage the daily operations.
- Drive customer satisfaction, CSAT, and NPS.
- Monitor customer follow-ups and feedback.
- Ensure timely resolution of customer complaints.
- Coordinate with Sales, Service, Parts, and Finance teams.
- Monitor CRM/DMS data and process compliance.
- Drive customer retention and repeat business.
- Plan customer engagement and loyalty activities.
- Review CRM performance and prepare MIS reports.
- Identify CX gaps and implement corrective actions.
- Train and guide the CRM team.
- Ensure compliance with Mahindra CRM and CX standards.